Returns & Exchanges

Due to the perishable nature of our artisanal cakes and cupcakes, we are unable to accept returns for a change of mind once the product has left our bakery. If you encounter any issues with the quality or condition of your order upon delivery, please contact us immediately to arrange a resolution.

Return Process

• 1.
  Inspect Your Order

  Please check your cake or cupcakes thoroughly at the time of pickup or delivery to ensure the design and quality meet your expectations.

• 2.
  Document Any Issues

  If there is a defect or damage, take clear photographs of the product and the packaging within two hours of receipt.

• 3.
  Contact Our Team

  Email our Sydney-based support team with your order number and photos to initiate a review for a refund or store credit.

• 4.
  Resolution Process

  Our pastry chefs will assess your claim, and if approved, we will process your refund or provide a replacement for your next celebration.